Categorizing and Tagging tickets - assign tickets to distinct groups and assign default brokers to groups.
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Assist tickets are now being assigned to "classes" - that's the main feature that will help you Arrange items up a bit. You are able to classify tickets into categories manually, make prospects go with a classification throughout the ticket creation or do this quickly by using Automation Regulations (see under) and e-mail motor settings.
When The problem is settled it may be additional printed to the help desk Understanding Base, leaving a record of practical information and facts for upcoming prospects.
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