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Agent collision detection - helpful messages like "consumer X is usually considering this ticket and typing a reply"
Should you have SAML-login or Google-login enabled during the "admin panel", the web page exhibits the corresponding buttons under the login form, so consumers can authenticate employing an exterior assistance and become redirected again to the assistance desk application.
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Stuck in weekly-extensive chat a few tech snag? A simply click, and you can get a neat summary with the convo, helping you bounce into action promptly.
Of course, Bengali and English are available since the interface language. You can pick out the popular selection in the application or mobile Model.
Remote assistance software program that helps support brokers hook up with customers' desktops remotely and guide in resolving complex troubles.
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It is possible to manually Log off in the Harmony Portal. If you do not log out, the Harmony Portal will instantly log you out immediately after 4 hrs of inactivity. The four hours of inactivity relies over the user info saved as part of your browser's local storage.
The ticket checklist updates in genuine-time. You don't ever need to refresh the page - the data is often up-to-date, exhibiting hassle-free popups as new tickets get there.
Often called soccer, this Activity provides dynamic matches and plenty of involving situations. Amongst the readily available options inside the Jitabet application are:
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Integrates into your website - generates a assistance-widget for the Websites. Just duplicate-paste two strains of JavaScript towards your webpage and that is it - you now have a assistance type by using a Stay chat.